Refund & Cancellation Policy

We want you to be satisfied with your subscription. This policy explains how cancellations and refunds are handled.

Cancellation

Each plan is a one-time prepaid pass with no auto-renewal, so there's no ongoing subscription to cancel — access simply ends at the end of your paid period unless you purchase a new plan. If you're within 7 days of purchase and not satisfied, see the Refunds section below.

Refunds

If you are not satisfied within 7 days of purchase, contact us for a refund review. Refunds are granted at our discretion and may be subject to verification, such as confirming the issue could not be resolved through support.

Your statutory cancellation rights

Separately from the 7-day policy above, UK consumers buying digital services online normally have a statutory 14-day cancellation right under the Consumer Contracts Regulations 2013. Because access to your subscription begins immediately once we activate it, you are asked to confirm at checkout that you understand this and agree to activation starting straight away — which is what lets us set your account up the same day rather than making you wait two weeks. This doesn't reduce your rights if the service we provide is faulty or not as described: you're still entitled to a repair, replacement, price reduction, or refund under the Consumer Rights Act 2015 in that case. Nothing here affects your right to raise a payment dispute with your bank or card provider if you believe a charge was made in error.

How to request a refund

Email support@myvixora.uk or message us on WhatsApp with your order details and the reason for the request. We'll confirm receipt and review your case as quickly as possible.

What you'll need

To speed up your refund review, include the email address you used at checkout, the approximate date you subscribed, and a brief explanation of the issue you ran into. This helps us verify your order and process your request without back-and-forth.

How refunds are processed

Once a refund is approved, we arrange it directly with you over WhatsApp and it's completed within 3-5 business days. We'll keep you updated throughout, so you'll always know where your request stands.

Billing disputes

If you believe a charge was made in error, contact our support team with your payment reference and we will investigate and work to resolve the issue promptly.